Pat’s Promise.

Real people. Real service. No runaround.

When you buy qualifying sunglasses from Sunglass World, you are not on your own after the sale. Pat’s Promise gives you two years of hands-on support for qualifying warranty issues—because taking care of the customer is how we have done business from the beginning.

1: Bring Them Back to Us

Have a concern with your sunglasses? Bring them to any Sunglass World location. Our team will inspect the pair, locate your purchase, and help determine the best next step.

2. First 6 Months: We Get You Back in the Sun

For a qualifying warranty issue during the first six months, we will exchange your sunglasses from available in-store stock whenever possible—so you are not left waiting on a lengthy warranty process.

3. Months 7–24: We Handle the Manufacturer Claim

After six months, Sunglass World helps manage the manufacturer warranty claim for you. You do not have to figure out forms, shipping, or who to call. We handle the entire process for you and keep you informed all along the way. This generally leads to a much faster turnaround time to get you back in your glasses.

What Pat’s Promise Covers

Built for Qualifying Warranty Issues

Pat’s Promise is designed to help with qualifying manufacturer defects during the two years following purchase. We will evaluate the sunglasses, verify the purchase, and take the appropriate next step based on the issue, product, availability, and manufacturer guidelines.

Important: Pat’s Promise is not accident protection, loss protection, or a scratch-replacement plan.

A Few Important Exclusions

After three warranty issues, our team may recommend a different frame, material, or style that may be a better fit for how the sunglasses are being used.

The Woman Behind the Promise

Pat Adolf helped build Sunglass World around one simple belief:

Treat people the way you would want to be treated.

In 1984, Pat and her husband, Dr. John “Doc” Adolf, opened Sunglass World with a small kiosk at Bel Air Mall in Mobile, Alabama. What began as one location grew into a company serving communities throughout the Southeast—but Pat’s standard has never changed.

Know your product.

Be honest with people.

Take care of the customer.

Make it right whenever you can.

Pat’s Promise is our way of putting that belief into every purchase, every adjustment, every warranty claim, and every customer interaction.

Pat’s Promise. It is not just our warranty program. It is the way we do business.

I would correct the current page’s history reference. It presently says Sunglass World began in Gautier, Mississippi, rather than reflecting the Bel Air Mall/Mobile origin.

Pat’s Promise FAQs

How do I use Pat’s Promise?
Bring your sunglasses to any Sunglass World location. Our team will inspect them, locate your purchase information, and help with the next step.
Do I need my receipt?
A receipt is helpful, but we can often locate your purchase through your customer information. That is why it is important that we have your correct email address, phone number, and ZIP code.
What happens during the first six months?
For qualifying warranty issues, we will exchange the sunglasses from available in-store stock whenever possible.
What happens after six months?
Sunglass World helps manage the manufacturer warranty process for qualifying issues through the end of the two-year Promise period.
Does Pat’s Promise cover scratches?
No. Scratched lenses are not covered.
Does Pat’s Promise cover lost or stolen sunglasses?
No. Pat’s Promise is not loss or theft protection.
Are all brands included?
Most qualifying purchases are eligible, but Cartier, Ray-Ban Meta, and Oakley Meta are excluded.

Here’s How Pat’s Promise Works.

The not so Fine Print.

Pat’s Promise applies to qualifying Sunglass World purchases and qualifying manufacturer warranty issues for two years from the original purchase date. Eligibility, resolution, and product availability may vary by product condition and applicable manufacturer guidelines. Sunglass World may verify purchase information before processing an exchange or warranty claim.